Are you a passionate client advocate and ambitious digital marketer ready to join a high performing and collaborative team? We have an exciting opportunity for an Account Coordinator at our dynamic and growing digital marketing agency.
What You’ll be Responsible for:
- CLIENT SUCCESS: Play a key role in ensuring client satisfaction by providing exceptional client service and support. Keep clients updated through regular communication and proactive reports.
- TEAM COORDINATION: Collaborate with our experienced digital marketing team to coordinate and execute effective marketing campaigns across various channels. Offer administrative support to enhance team productivity.
- TASK MANAGEMENT: Assign tasks to team members, manage project timelines, and proactively address any bottlenecks that may arise to ensure seamless execution.
Why Join Us:
- GROWTH OPPORTUNITIES: Kickstart your digital marketing career in a supportive and fast-paced environment, with opportunities for growth and professional development.
- COLLABORATIVE CULTURE: Join a team of passionate digital marketers who are committed to excellence and support each other's growth.
- WORK-LIFE BALANCE: We believe in maintaining a healthy work-life balance to ensure your well-being and success.
- CUSTOMER SERVICE FOCUS: We prioritize delivering exceptional customer service and building strong client relationships. You'll have the opportunity to work closely with clients, understand their needs, and provide personalized support to ensure their success.
A Day in the Life of an Account Coordinator
- Regularly communicate with clients to provide updates on projects and campaigns.
- Prepare and share proactive reports with clients to keep them informed of progress and results.
- Respond to client inquiries and address any concerns or issues promptly and professionally.
- Collaborate with team members to ensure all project deliverables are met on time and according to client specifications.
- Assign tasks to team members based on their skills and availability.
- Facilitate effective communication and information sharing within the team.
- Maintain project timelines and deadlines, ensuring that tasks are completed in a timely manner.
- Monitor project progress and identify any bottlenecks or challenges that may impact delivery.
- Coordinate with internal departments or external vendors to ensure smooth execution of tasks.
- Collect and analyze relevant data to assess the performance of marketing campaigns.
- Identify trends, patterns, and insights from the data to inform decision-making and campaign optimization.
- Prepare reports and presentations summarizing the findings and recommendations.
- Assist with administrative tasks such as scheduling meetings, preparing agendas, and organizing files and documents.
Within the Accounts department, you’ll work closely with other Account Managers, as well as various members of our SEO, PPC, and Paid Social teams.
We communicate through Slack and manage workloads through Teamwork (our project management platform).
This is a contractor position starting at 10 hours a week, with room to grow.
Does this sound like you?:
- You have a passion for client service and building strong relationships.
- Excellent communication skills, both written and verbal.
- Strong organizational abilities and the ability to manage multiple tasks simultaneously.
- Detail-oriented mindset with a focus on delivering high-quality work.
- Proficiency in problem-solving and troubleshooting to ensure project success.
- A proactive attitude with the ability to work collaboratively in a team environment.
- You thrive in a collaborative environment and are eager to contribute to the success of the team and our clients.
- You've completed a successful digital marketing internship or have relevant coursework, and you're excited to apply your knowledge in a professional setting.
Prior Experience:
- 1+ years of experience working in digital marketing or similar role
- Experience coordinating digital marketing projects
- Experience in client or account management, or customer service
- Basic understanding of digital marketing principles
- Excellent knowledge of Google Workspace tools
- Prior remote work experience required
- Previous agency internship or experience a plus
About Us:
Optidge helps established businesses increase their website traffic and convert customers online through strategic PPC, SEO, and social media campaigns. Optidge’s mission is to craft highly personalized marketing strategies to drive top-line growth for our clients.
We are a passionate group of digital marketers that aren’t afraid to make mistakes, yet are constantly looking to improve and grow, while supporting each other and our clients. We do our best to work hard and support our team members, while taking the necessary time required to rejuvenate and spend with family, friends, or one’s self.
Optidge was founded as a local, single-man consultancy in 2010 and has grown into a 12+ member agency covering the USA and beyond.